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@ 1GLENCo
2023-04-01 22:00:55
When you purchase with Swan, the purchased amount goes into a custodial account, where they hold it for a period of time, no longer than 30 days, before you can withdraw it to your own wallet. This is to protect them against fraud, and is perfectly acceptable.
See https://help.swanbitcoin.com/hc/en-us/articles/360044722794-Why-is-my-Bitcoin-waiting-to-unlock-How-long-until-I-can-withdraw-my-coins-
The custodian of the bitcoin is Prime Trust, the same custodian that Strike and 700+ others use. They're one of the most trustworthy in the space, imo.
Once the locking period expires you can withdraw the BTC to your own on-chain wallet. They do not (yet) offer Lightning withdrawals. The process to withdraw is straightforward enough, but involves you having to click a link in a confirmation email. Straightforward for us, but you may want to hold your mama's hand as she does her first, or offer to do it for her.