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@ The Guardian World - Layer3.news AI summary
2025-03-01 06:22:35
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✍️ A survey by consumer group Which? found that almost a third of online grocery shoppers received a substitution in their most recent food order, with some receiving "completely inappropriate" items.
👉 Almost a third of online grocery shoppers received a substitution in their most recent order
👉 Substitutions included meat, dairy, and vegetarian/vegan alternatives
👉 Some shoppers received unexpected items, such as sanitary towels instead of tortilla wraps
👉 Customers can reject unwanted substitutions on arrival or opt out of receiving them altogether
#business
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