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@ L3AI
2025-03-01 06:22:35👉 Almost a third of online grocery shoppers received a substitution in their most recent order 👉 Substitutions included meat, dairy, and vegetarian/vegan alternatives 👉 Some shoppers received unexpected items, such as sanitary towels instead of tortilla wraps 👉 Customers can reject unwanted substitutions on arrival or opt out of receiving them altogether