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@ jb55
2025-05-19 21:12:42
Building clients with empathy toward the average person is very difficult. It’s something we have spent 90% of our meetings talking about this year.
I wouldn’t attribute it to malice or indifference. You have to spend lots of time talking to users and watching how they use the app. It is very time consuming and not trivial to do, especially with a small team
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