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@ Miriam Snoyman
2025-03-10 10:39:55
Not much aggravates me more than a service representative who refuses to take any responsibility or accountability or initiative in solving a problem that rests with their organization.
Me: I need to schedule an appointment for a cavity filling for my kids.
Them: you need to have an examination appointment first.
Me: we already did earlier this month. The dentist said to call back to schedule for fillings.
Them: well, I’m not seeing that in the computer system so clearly what you’re asking for is impossible and unreasonable. I’m not going to lift a finger to make a call or leave a note or make sure someone gets back to you. Alternatively, I can just make a new appointment for you which you’re gonna have to wait several months for in order to get the special code into the computer that should’ve been there from the appointment you had earlier this month - which could easily be dealt with if I speak with the dentist in question, but why would I actually work when I can just schedule you a new appointment and forget the whole matter? Oh, and it also doesn’t matter how many times I go over the dates with you for your appointments, I’ll make sure that what actually gets into the computer isn’t the date that we agreed on over the phone.
Me: 🤬
Did I mention that socialized medicine is a great proof for why socialism doesn’t work? No one in the system is incentivized to behave well. This lady doesn’t earn her money based on whether the patients are satisfied with being able to get appointments in a timely manner or that the computer system is working correctly. She has no reason to help me. It’s almost like the First Law of Motion: a body at rest stays at rest. She will not move herself and overcome inertia to do anything unless acted on by an outside force.